A.R.S. § 41-1378(F) states:
If requested by the complainants or witnesses, the ombudsman-citizens aide shall maintain
confidentiality with respect to those matters necessary to protect the identities of the complainants
or witnesses. The ombudsman-citizens aide shall ensure that confidential records are not
disclosed by either the ombudsman-citizens aide or staff to the ombudsman-citizens aide. The
ombudsman-citizens aide shall maintain the confidentiality of an agency record. With respect to
requests made pursuant to title 39, chapter 1, article 2 or other requests for information, the
ombudsman-citizens aide shall maintain all records that are received from a custodial agency in
the same manner as the custodial agency would if it had received the request.

If you wish for our office not to disclose your identity as we pursue your complaint, you must inform us
upon your initial contact with our office. In this event, our office will not disclose your identity. If you
wish for our office to inquire about your specific case with an agency, confidentiality may not be
possible. If we are unable to pursue your complaint without disclosing your identity, you will be
informed so you may decide how you wish to proceed.