Lane joined the office as Deputy Ombudsman in July 2022 after serving almost seven years as the Ombudsman for the Arizona Department of Economic Security (DES). Prior to working at DES, Lane worked for Maricopa County and the Governor’s Office of Constituent Services. Lane received her Bachelor of Science degree in Political Science, with a minor in Justice Studies and certificate in Civic Education from Arizona State University. Lane completed the New Ombudsman Training prescribed by the United States Ombudsman Association (USOA) in 2015, and is certified as an Investigator/Inspector by the Council on Licensure, Enforcement and Regulation (CLEAR). She is also certified in Mental Health First Aid, and as a Certified Trauma Support Specialist (CTSS).