We make government more responsive to the people of Arizona.

The role of the Ombudsman Office is to help people who are having a problem with an Arizona state agency, or who have a public records or open meeting law dispute with a state or local agency. We are an independent, apolitical agency that works directly for the State Legislature.

What We Do / Our Role

If you feel a state agency has treated you unfairly, or if you have disputes regarding public records or open meeting laws, you can turn to the Ombudsman – Citizens’ Aide.

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Filing a Complaint?

We offer objectivity to citizens when they think Arizona government has treated them unfairly. Read on to learn how we can help.

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Helpful Resources

Commonly requested web links, phone numbers and answers to frequently asked questions

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Ombudsman Law

The statutes and rules that apply to the Ombudsman Office are based in Arizona state law, as are the rules for open meetings and public records.

Arizona Title 41 Article 5

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News and Announcements

WE MOVED!

As of February 27, 2023, we have been located at 2020 N Central Ave., Suite 570, Phoenix, AZ 85004.

February 21st, 2023|

The Public Record, January 2023 — Public Access Newsletter

The January 2023 edition of the Ombudsman -- Citizens' Aide's newsletter The Public Record is now available. The Public Record focuses on public records and open meeting law issues.

January 19th, 2023|

2022 Ombudsman Fiscal Year Report

The Arizona Ombudsman-Citizens’ Aide Office’s Fiscal Year Report to the Arizona Legislature is now available. This report covers July 1, 2021 through June 30, 2022. The report includes information about our office, anonymous survey results, [...]

January 13th, 2023|