We make government more responsive to the people of Arizona.

The role of the Ombudsman Office is to help people who are having a problem with an Arizona state agency, or who have a public records or open meeting law dispute with a state or local agency. We are an independent, apolitical agency that works directly for the State Legislature.

What We Do / Our Role

If you feel a state agency has treated you unfairly, or if you have disputes regarding public records or open meeting laws, you can turn to the Ombudsman – Citizens’ Aide.

More

Filing a Complaint?

We offer objectivity to citizens when they think Arizona government has treated them unfairly. Read on to learn how we can help.

More

Helpful Resources

Commonly requested web links, phone numbers and answers to frequently asked questions

More

Ombudsman Law

The statutes and rules that apply to the Ombudsman Office are based in Arizona state law, as are the rules for open meetings and public records.

Arizona Title 41 Article 5

More

News and Announcements

OCA Report of Investigation (Case #2106031) — Department of Economic Security

We investigated a complaint about DES that the agency did not provide a resident with her Unemployment Insurance tax records in a timely manner. The final report for OCA Investigation #2106031 is now available.

June 22nd, 2022|

2021 Ombudsman Fiscal Year Report

The Arizona Ombudsman-Citizens’ Aide Office’s Fiscal Year Report to the Arizona Legislature is now available. This report covers July 1, 2020 through June 30, 2021. The report includes information about our office, anonymous survey results, [...]

December 29th, 2021|

The Public Record, Fall 2021 — Public Access Newsletter

The fall 2021 edition of the Ombudsman -- Citizens' Aide's newsletter The Public Record is now available. The Public Record focuses on public records and open meeting law issues.

November 9th, 2021|