We make government more responsive to the people of Arizona.

The role of the Ombudsman Office is to help people who are having a problem with an Arizona state agency, or who have a public records or open meeting law dispute with a state or local agency. We are an independent, apolitical agency that works directly for the State Legislature.

What We Do / Our Role

If you feel a state agency has treated you unfairly, or if you have disputes regarding public records or open meeting laws, you can turn to the Ombudsman – Citizens’ Aide.

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Filing a Complaint?

We offer objectivity to citizens when they think Arizona government has treated them unfairly. Read on to learn how we can help.

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Helpful Resources

Commonly requested web links, phone numbers and answers to frequently asked questions

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Ombudsman Law

The statutes and rules that apply to the Ombudsman Office are based in Arizona state law, as are the rules for open meetings and public records.

Arizona Title 41 Article 5

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News and Announcements

2019 Ombudsman Fiscal Year Report

The Arizona Ombudsman-Citizens’ Aide Office’s Annual Report to the Arizona Legislature is now available. This report covers July 2018 through June 2019. https://www.azoca.gov/wp-content/uploads/Draft-FY19-Report-DEC-20-Final.pdf Find Past Reports The report includes information about our office, anonymous survey [...]

December 23rd, 2019|

The Public Record, Summer/Fall 2019 — Public Access Newsletter

The summer/fall 2019 edition of the Ombudsman -- Citizens' Aide's newsletter The Public Record is now available. The Public Record focuses on public records and open meeting law issues.

November 8th, 2019|

Ombuds Day – Governor Ducey’s Proclamation

On October 10, 2019, Arizona Governor Doug Ducey proclaimed that October 10 shall be designated as Ombuds Day, acknowledging the Ombudsman Office, and the office's value to the citizens of Arizona.

October 18th, 2019|