We make government more responsive to the people of Arizona.

The role of the Ombudsman Office is to help people who are having a problem with an Arizona state agency, or who have a public records or open meeting law dispute with a state or local agency. We are an independent, apolitical agency that works directly for the State Legislature.

What We Do / Our Role

If you feel a state agency has treated you unfairly, or if you have disputes regarding public records or open meeting laws, you can turn to the Ombudsman – Citizens’ Aide.

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Filing a Complaint?

We offer objectivity to citizens when they think Arizona government has treated them unfairly. Read on to learn how we can help.

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Helpful Resources

Commonly requested web links, phone numbers and answers to frequently asked questions

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Ombudsman Law

The statutes and rules that apply to the Ombudsman Office are based in Arizona state law, as are the rules for open meetings and public records.

Arizona Title 41 Article 5

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News and Announcements

2018 Ombudsman Fiscal Year Report

The Arizona Ombudsman Citizens’ Aide Office’s Annual Report to the Arizona Legislature is now available. This report covers July 2017 through June 2018.

January 2nd, 2019|

The Public Record, Summer/Fall 2018 — Public Access Newsletter

The summer/fall 2018 edition of the Ombudsman -- Citizens' Aide's newsletter the Public Record is now available. The Public Record focuses on public records and open meeting law issues.

October 25th, 2018|

2018 Edition of the Ombudsman – Citizens’ Aide Open Meeting Law Booklet

The office of the Ombudsman - Citizens' Aide has updated its Open Meeting Law booklet. It incorporates the 2018 changes to the open meeting law statutes, the 2018 update of the Attorney General’s agency handbook [...]

September 19th, 2018|