Frequently Asked Questions

Who can I contact if I need free assistance filing my state taxes?

You can call the Department of Revenue’s Taxpayer Assistance line at 602-255-3381 or 1-800-352-4090 for questions and answers to various topics regarding the Arizona Individual Income Tax returns.

Who can I contact if I need assistance filing my federal taxes?

The IRS offers free assistance by computer, fax, telephone and in person. The IRS can help taxpayers get forms and publications and answer a wide range of tax questions. The IRS can also help find free tax preparation services for those who qualify. Volunteers help prepare basic returns for taxpayers with low or limited incomes. Taxpayers may ask tax questions or find the volunteer site nearest you by calling the toll-free customer service line at 1-800-829-1040.

Who can help me with an unresolved federal tax problem?

If you have an ongoing issue with the IRS that has not been resolved through normal processes, or you have suffered, or are about to suffer a significant hardship/economic burden as a result of the administration of the tax laws, you can contact the Internal Revenue Service’s Taxpayer Advocate Service by calling 1-877-777-4778.

How do I file a complaint against a bank or collection agency?

The Arizona Department of Financial Instututions investigates complaints about entities licensed through the department. These would not include national banks. See their website for more information on who they cover.  You should also look to see if the Federal Consumer Financial Protection Bureau covers the entity you wish to complain about.