Staff

Staff2024-02-21T03:33:16+00:00

The Ombudsman and Staff

Joanne MacDonnell – Ombudsman

Joanne joined the office as Deputy Ombudsman after serving nearly eight years as the Arizona Corporation Commission Director of Corporations. Joanne has Bachelor of Science degrees in Business Administration and Real Estate from the University of Arizona.

Shante Harvey – Legal Analyst

Prior to joining the OCA, Shante began her legal career as a civil litigation attorney in the private insurance sector. Shante has a Juris Doctor, with a concentration in Health Law, a Master of Science in Clinical Mental Health Counseling and a Bachelor of Science in Psychology.

Jennifer Olonan – Assistant Ombudsman

Jennifer has medical experience, and a degree in Health Science. She has completed training with the Child Welfare Training Institution and Department of Economic Security to obtain clearance for the Children’s Information Library & Data Source (CHILDS). Jennifer is proficient in American Sign Language.

Frank Rutledge – Senior Investigator

Frank Rutledge joined the Ombudsman team in June 2016 after working almost nine years with the Arizona Department of Economic Security (DES). Frank brings a wealth of knowledge including contracting, procurement, and DES services to the team.

Yvonne Rothblum – Assistant Intake Ombudsman

Yvonne Rothblum joined the Ombudsman team in November 2016. Yvonne has worked both in the public and private sector. She worked in the Arizona Commerce Authority (previously known as the Arizona Department of Commerce) and the Arizona Department of Revenue.

Alicia Nugent – Assistant Ombudsman

Alicia joined the Ombudsman team in January of 2020. She received a Masters of Legal Studies with an emphasis in Criminal Law and Conflict Resolution. She received a Bachelor of Arts in Philosophy from Arizona State University and is certified as an investigator/inspector by the Council on Licensure, Enforcement and Regulation (CLEAR).

Go to Top