WE MOVED!
As of February 27, 2023, we have been located at 2020 N Central Ave., Suite 570, Phoenix, AZ 85004.
2022 Ombudsman Fiscal Year Report
The Arizona Ombudsman-Citizens’ Aide Office’s Fiscal Year Report to the Arizona Legislature is now available. This report covers July 1, 2021 through June 30, 2022. The report includes information about our office, anonymous survey results, summaries of compelling cases and the numerical breakdown of our caseload. You can read or download the report at the
2020 Ombudsman Fiscal Year Report
The Arizona Ombudsman-Citizens’ Aide Office’s Fiscal Year Report to the Arizona Legislature is now available. This report covers July 1, 2019 through June 30, 2020. The report includes information about our office, anonymous survey results, summaries of compelling cases and the numerical breakdown of our caseload. You can read or download the report at the
2019 Ombudsman Annual Report
The Arizona Ombudsman-Citizens’ Aide Office’s Annual Report to the Arizona Legislature is now available. This report covers January 2019 through December 2019.
2019 Ombudsman Fiscal Year Report
The Arizona Ombudsman-Citizens’ Aide Office’s Annual Report to the Arizona Legislature is now available. This report covers July 2018 through June 2019. https://www.azoca.gov/staging/7968/wp-content/uploads/Draft-FY19-Report-DEC-20-Final.pdf Find Past Reports The report includes information about our office, anonymous survey results, summaries of compelling cases and the numerical breakdown of our caseload. You can read or download the report at
Ombuds Day – Governor Ducey’s Proclamation
On October 10, 2019, Arizona Governor Doug Ducey proclaimed that October 10 shall be designated as Ombuds Day, acknowledging the Ombudsman Office, and the office's value to the citizens of Arizona.
Lane Organ – Deputy Ombudsman
Lane joined the office as Deputy Ombudsman in July 2022 after serving almost seven years as the Ombudsman for the Arizona Department of Economic Security (DES).
Shante Harvey – Legal Analyst
Prior to joining the OCA, Shante began her legal career as a civil litigation attorney in the private insurance sector. Shante has a Juris Doctor, with a concentration in Health Law, a Master of Science in Clinical Mental Health Counseling and a Bachelor of Science in Psychology.
Cynthia Patchen – Investigator Ombudsman and Education Specialist
Cynthia joined the office in October 2022 after serving almost 7 years with the Arizona State Legislature. Prior to working at the Legislature, she worked in both the private and public sectors. She earned a BS in Psychology, a BA in Public Affairs, and a Master of Public Affairs with a concentration in Justice Studies.
Alicia Nugent – Assistant Ombudsman
Alicia joined the Ombudsman team in January of 2020. She received a Masters of Legal Studies with an emphasis in Criminal Law and Conflict Resolution. She received a Bachelor of Arts in Philosophy from Arizona State University and is certified as an investigator/inspector by the Council on Licensure, Enforcement and Regulation (CLEAR).
