Our Role
With the 2022 expansion of the ESA program, the Legislature highlighted the role of the Arizona Ombudsman-Citizens’ Aide (AZOCA). Specifically, the Legislature expanded our mission to request our office assist parents and guardians who are experiencing issues involving the ESA program administration and are not satisfied with the responses they receive from the Arizona Department of Education. While our office may investigate the administrative acts of the agency relating to ESAs, our office does not set ESA policy or have the authority to investigate elected officials, which includes the Superintendent of Public Instruction, the Attorney General, the Governor, legislators, or the elected officials’ chief advisors. Our office may help with concerns about ESA applications, denial of benefits, unreasonable delays, lack of appropriate communication, and more. If you are experiencing issues involving the administration of the ESA program, please review and follow the process for filing a complaint with our office. Please note under Arizona law, you must initially allow the Department of Education to address and resolve issues before the Arizona Ombudsman-Citizens’ Aide Office may investigate.
To facilitate ESA problem resolution, ADE has designated an internal agency ESA ombudsman. CLICK HERE to leave our AZOCA website and instead correspond with the ESA ombudsman at the Department of Education. Subsequently, if you are unable to resolve the dispute with the ADE-designated internal agency ombudsman, you may then proceed to AZOCA and file your complaint with us. AZOCA is an independent, external agency that does not work for ADE and may take a fresh look into the concern.
Please also note that you are welcome to contact our office at any time for information or advice about the ESA program. However, if you would like our office to investigate, our office must follow the statutory guidance that gives the agency the initial opportunity to resolve any disputes with a member of the public.
Others Who Have ESA Roles
Several entities are directly involved with ESAs. “The general conduct and supervision of the public school system shall be vested in a state board of education, a state superintendent of public instruction, county school superintendents, and such governing boards for the state institutions as may be provided by law.” AZ CONST Art. 15 § 2. Under A.R.S. §15-231(B), the Arizona State Board of Education (SBE) acts as the legislative or policy-making component for the Department, and the Superintendent of Public Instruction acts as the executive component of the Department. The Arizona Department of Education, led by the elected Superintendent of Public Instruction, is responsible for the administration of the ESA program. The State Board of Education is responsible for creating the rules governing the ESA program as well as handling ESA appeals of Department decisions. The Superintendent is a member of the State Board of Education, thus, playing a dual role.
Additionally, the State of Arizona Treasurer is responsible for assisting in the disbursement of ESA funds to an ESA account. The Treasurer also assists with contracting with a private financial firm to manage ESA accounts. The current firm is ClassWallet.
The Legislature creates or amends education statutes and sets education funding levels. The Governor approves or vetoes the statutory proposals and budgets. The Governor appoints the members of the State Board of Education, other than the Superintendent of Public Instruction, to four-year terms.