Health
Frequent Referrals
Arizona Ombudsman Office – Frequent Referrals for health insurance issues (AHCCCS)
Department of Health Services (DHS) Office of Vital Records – Find birth and death certificates (602) 364-1300
DHS Licensing Complaints – File a complaint against a medical facility (602) 364-2536
Medicare Ombudsman – help with Medicare issues call 1-800-Medicare or medicareombudsman@cms.hhs.gov
Arizona Center for Disability Law – resources and assistance for citizens with disabilities including serious mental illnesses
AHCCCS Division of Healthcare Services – Behavioral health system assistance
Clinical Issue Resolution Unit – State behavioral health complaint assistance 602-364-4558 or 1-800-867-5808
Office of Human Rights – Assistance to those with Serious Mental Illnesses (602) 364-4585 or (800) 421-2124
Frequently Asked Questions
How can I make a complaint against a medical professional?
To file a complaint against a medical professional contact the board which issued the professionals license. To file a complaint against a doctor you would contact the Arizona Medical Board. To file a complaint against a dentist you would contact the Arizona Board of Dental Examiners. Etc. Please see the Arizona State Agency Directory to find the contact information and website for the board you are looking for.
How do I make a complaint about a medical facility?
Medical facilities, such as hospitals, are licensed by the Department of Heath Services. They license the following facilities:
How do I make a complaint about a long term care facility
Long term care facilities are also covered by the Department of Heath Services. You should also report abuse or neglect of vulnerable adults to Adult Protective Services. You can report abuse to APS at (877) 767-2385. You can also contact your local Long Term Care Ombudsman to see if they can assist you in resolving the problem with the agency directly. If you are not satisfied with your regional long term care ombudsman, or are not sure which region to contact, you can contact the DES oversight office (602) 542-6446.
How do I contact a Long Term Care Ombudsman
The best way to reach a long term care ombudsman is to contact your local Area agency on aging. See below for links to the different regions. Also included is the best number to reach the long term care ombudsman for that region.
In addition to the regional ombudsman, every state has a long term care ombudsman program administrator. In Arizona, that administrator is in the Department of Economic Security (DES). The administrator oversees the regional programs around the state. This office can be reached at 602)542-6446
Region I: Maricopa County Area Agency on Aging
24hr Help Line: (602)264-4357 | (888)783-7500
switchboard: (602) 264-2255
Region II: Pima Council on Aging
Help Line: (520)790-7262 | Email: help@pcoa.org
Region III (A): Apache, Coconino, & Navajo (NACOG)
Main: (928) 213-5215
Help Line: 1-877-521-3500 | (928) 213-5239
Region III: Yavapai (NACOG) (928) 649-3763
Region IV: Mohave (WACOG) (928) 753-6247
Region IV (A): Yuma & La Paz (WACOG) (928) 217-7114
Region V: Gila &Pinal (520) 836-2758
Region VI (A): S. Cochise County (SEAGO) (520) 432-2528 ext. 206
Region VI: Graham, Santa Cruz, & N. Cochise; Benson & Willcox (SEACAP) (520) 432-2528 ext. 206
Region VII: Navajo (928) 729-4520
Region VIII: Inter-Tribal Council of AZ (602) 258-4822
White Mountain Apache Tribe (928) 338-2553
Hopi Tribe Office of Elderly Services (928) 734-355
Pascua Yaqui Tribe (520) 879-5538
Tohono O’odham Tribe (520) 383-6000
